At Onepluscloud.uk, we are committed to providing you with high-quality custom web design services for your WordPress website. We understand that occasionally, you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds will be considered and processed.
2. Eligibility for Refunds
We offer refunds under the following circumstances:
a. Cancellation within 48 hours: If you decide to cancel your custom web design service order within 48 hours of making the payment, you are eligible for a full refund.
b. Quality Issues: If you receive a final web design that does not meet the specifications outlined in your initial project agreement or has significant quality issues, we will work with you to resolve the problem. If we are unable to provide a satisfactory solution, you may be eligible for a refund.
3. Refund Process
To request a refund, please follow these steps:
a. Contact Support: Reach out to our customer support team via email at [insert support email] within the eligible timeframe for a refund. Provide your order details and a clear explanation of the reason for your refund request.
b. Review and Evaluation: Our team will review your request and assess whether it meets the eligibility criteria. We may request additional information or clarification during this process.
c. Resolution: If your refund request is approved, we will process the refund to the original payment method within [insert number of business days] business days.
4. Non-Eligibility for Refunds
Refunds will not be issued under the following circumstances:
a. Change of Mind: If you decide to cancel your order after the initial 48-hour period has passed and the project is in progress, we do not offer refunds for change-of-mind decisions.
b. Delays Beyond Our Control: Onepluscloud.uk will not be held responsible for delays caused by circumstances beyond our control, such as natural disasters, third-party service outages, or client unresponsiveness. In such cases, refunds will not be provided.
c. Incomplete or Inaccurate Information: It is essential that you provide accurate and complete information during the project initiation and communication process. Refunds will not be issued if you fail to provide necessary information or provide inaccurate details that lead to project issues.
5. Dispute Resolution
If you are dissatisfied with our resolution of your refund request, you may contact us to escalate the issue. We are committed to working with you to reach a satisfactory resolution.
6. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at:
Onepluscloud.uk
+33756755884
contact@onepluscloud.uk
42 Rue Saint Augustin Ile de Paris 27524 France
7. Changes to the Refund Policy
Onepluscloud.uk reserves the right to amend or update this Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically to stay informed about any changes.
By using our services, you agree to abide by the terms and conditions outlined in this Refund Policy.